Insurance Chatbot

Customers needed instant access to eligibility checks 24/7, creating massive call center volume and long wait times.

Production grade RAG pipeline with custom agentic workflow managing complex insurance logic and policy rules. Started with coverage questions, evolved to handle complex queries about changing family doctors, coverage details, and more.

Full stack architecture to deployment. Built automated evaluation framework, scaled from 2K beta users to 500K+ with Kubernetes CI/CD.

Thousands of messages answered daily in few seconds with precise information. 98% accuracy, eliminated wait times, significant call deflection.